For customized products: 

Orders can be updated when in status as NEW. Once the orders have gone into PROCESSING they cannot be edited or canceled without a written request. Because all product blanks are ordered custom daily, canceling an order that is processing may still result in fees for either blank products or for the full printed products. Canceled orders that have not been shipped whether printed or not cannot be stored or saved for future orders. Canceling an order in your e-Commerce cart does NOT cancel the order in onlyyours.in. Once an order goes into processing we can NOT guarantee that it can be canceled and do not guarantee refunds.
 

For in store products:

Orders from in-store purchase cannot be cancelled once processed. However, you can politely refuse to accept the shipment and let us know about it. If you have accepted the shipment, no worries, you can return the product and exchange it for something else. Please note if the order is cancelled after shipping then shipping charges applied would NOT be refunded.